Because our products and services are primarily digital, educational, and service-based, our refund policy differs from that of physical goods.

1. Digital Products and Programs

All digital products, digital programs, digital resources, course materials, and downloadable content are generally non-returnable.

Once access has been granted, delivered, downloaded, or materially consumed, the purchase is considered used.

This includes, but is not limited to:

• course access
• training videos
• worksheets
• templates
• playbooks
• frameworks
• digital program materials
• private access links
• bundled digital content

2. Refund Eligibility

A refund may only be considered in limited circumstances such as:

• duplicate payment made by mistake
• technical failure on our side resulting in non-delivery of purchased access and we are unable to fix it within a reasonable time
• accidental overcharge verified by our billing records
• other cases where we decide, at our sole discretion, that a refund is appropriate

3. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

• you changed your mind after purchase
• you did not use the material
• you did not implement the material
• you expected guaranteed business or financial results
• you purchased by mistake but already received access or materials
• you were unable to attend due to your own schedule after access or booking was provided
• you did not fully read the offer details before purchasing
• you found the program challenging or not instantly applicable
• you were dissatisfied due to lack of personal effort or non-implementation

4. Calls, Consultations, and Booked Sessions

For paid calls, strategy sessions, or consultation bookings:

• payments are generally non-refundable once the session is confirmed
• if you request rescheduling at least 24 hours before the appointment, we may offer one reschedule
• missed calls, no-shows, or late cancellations may be treated as completed and are generally non-refundable
• if we are unable to deliver the session due to our own scheduling or operational issue, we will reschedule or offer another fair remedy

5. Chargebacks and Payment Disputes

If you have a billing concern, please contact us first at [email protected] before filing a chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in:

• suspension of access
• account restriction
• denial of future service
• submission of transaction and access records to the payment provider as evidence

6. Processing Time

If a refund is approved, it will usually be processed within a reasonable business period. The time it takes to reflect in your account may depend on your payment processor, bank, or card issuer.

7. Currency and Fees

Refunds, where approved, will typically be issued in the original transaction currency where possible. Any exchange-rate loss, transfer fee, banking charge, or third-party transaction fee may not be recoverable.

8. Contact for Refund Requests

To request support regarding billing or refunds, contact: